Choose the category that matches your pet’s routine: enrichment and puzzle toys for play and problem-solving, slow-feeding products for mealtimes, and grooming or paw-care tools for everyday care. If you are unsure, use the chat widget or contact form with your pet’s species and the routine you want to improve.

Pets differ in size, chewing habits, and feeding needs. Introduce a new toy gradually, supervise use, and stop using it if it becomes damaged or if your pet tries to swallow pieces. Ask a veterinarian about feeding or health concerns.

Use the live chat widget during customer-service hours, or use the Contact Us form and include the product name, your question, and any relevant order number.

After dispatch, a shipping confirmation email with tracking information is sent to the email address used at checkout. If you cannot find it, check your spam folder and contact us with your order number.

Delivery time depends on the destination and shipping service. Please review the current Transportation Policy and use the tracking link in your shipping email. Contact us if the tracking status has not changed or the parcel appears delayed.

WAIVUE currently publishes a 30-day return policy. Items generally need to be in original, unused condition and in their original packaging. Read the Return and Refund Policy before sending anything back, then contact customer service for the next step.

Contact us as soon as possible after delivery with your order number and a description of the issue. Do not discard the packaging until customer service advises you what to do.

Use the chat widget during Monday-Friday, 9:00 a.m.-5:00 p.m. Pacific Time, or email waivuee@gmail.com. Outside those hours, leave an offline chat message or submit the Contact Us form.

Include your name, email address, order number if applicable, product name, and a short description of the question. Do not include payment-card numbers, account passwords, or other unnecessary sensitive information.